{"id":7697,"date":"2025-11-22T07:55:52","date_gmt":"2025-11-21T22:55:52","guid":{"rendered":"https:\/\/www.tfcc.jp\/cw\/?p=7697"},"modified":"2025-11-12T08:08:10","modified_gmt":"2025-11-11T23:08:10","slug":"%e8%a3%bd%e9%80%a0%e6%a5%ad%e3%82%92%e5%b7%a1%e3%82%8b%e7%8f%be%e7%8a%b6%e3%81%a8%e8%aa%b2%e9%a1%8c-cx%e3%81%ae%e5%85%88%e3%81%b8%e7%b5%84%e7%b9%94%e7%b5%8c%e5%96%b6%e8%83%bd%e5%8a%9b","status":"publish","type":"post","link":"https:\/\/www.tfcc.jp\/cw\/?p=7697","title":{"rendered":"\u88fd\u9020\u696d\u3092\u5de1\u308b\u73fe\u72b6\u3068\u8ab2\u984c\u00a0 CX\u306e\u5148\u3078\u7d44\u7e54\u7d4c\u55b6\u80fd\u529b"},"content":{"rendered":"<p><a href=\"https:\/\/www.tfcc.jp\"><u>\u30ad\u30e3\u30ea\u30a2\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8<\/u><\/a>\u306e\u65b9\u306b\u6709\u7528\u306a\u60c5\u5831\u3092\u304a\u4f1d\u3048\u3057\u307e\u3059\u3002<\/p>\n<p>\u524d\u56de\u306b\u7d9a\u304d\u3001\u7d4c\u6e08\u7523\u696d\u7701\u88fd\u9020\u7523\u696d\u5c40\u304c\uff12\uff10\uff12\uff14\u5e74\uff15\u6708\u306b\u516c\u8868\u3057\u305f\u8cc7\u6599\u300c\u88fd\u9020\u696d\u3092\u5de1\u308b\u73fe\u72b6\u3068\u8ab2\u984c\u306b\u3064\u3044\u3066\u4eca\u5f8c\u306e\u653f\u7b56\u306e\u65b9\u5411\u6027\u300d\u304b\u3089\u30b9\u30e9\u30a4\u30c929\u30da\u30fc\u30b8\u300cCX\u306e\u5148\u3078\uff1a\u7d44\u7e54\u7d4c\u55b6\u80fd\u529b\u3092\u7d99\u7d9a\u7684\u5411\u4e0a\u300d\u306b\u3064\u3044\u3066\u3001\u8a73\u7d30\u306a\u89e3\u8aac\u3092\u3057\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-7698\" src=\"https:\/\/www.tfcc.jp\/cw\/wp-content\/uploads\/2025\/11\/29-CX\u306e\u5148\u30fb\u30fb\u30fb.png\" alt=\"\" width=\"1512\" height=\"1018\" srcset=\"https:\/\/www.tfcc.jp\/cw\/wp-content\/uploads\/2025\/11\/29-CX\u306e\u5148\u30fb\u30fb\u30fb.png 1512w, https:\/\/www.tfcc.jp\/cw\/wp-content\/uploads\/2025\/11\/29-CX\u306e\u5148\u30fb\u30fb\u30fb-300x202.png 300w, https:\/\/www.tfcc.jp\/cw\/wp-content\/uploads\/2025\/11\/29-CX\u306e\u5148\u30fb\u30fb\u30fb-1024x689.png 1024w, https:\/\/www.tfcc.jp\/cw\/wp-content\/uploads\/2025\/11\/29-CX\u306e\u5148\u30fb\u30fb\u30fb-768x517.png 768w\" sizes=\"auto, (max-width: 1512px) 100vw, 1512px\" \/><\/p>\n<p>\uff08\u51fa\u5178\uff09\u7d4c\u6e08\u7523\u696d\u7701\u3000<a href=\"https:\/\/www.meti.go.jp\/shingikai\/sankoshin\/seizo_sangyo\/pdf\/016_04_00.pdf\">016\u032004\u032000.pdf<\/a><\/p>\n<p>\uff11\uff0e\u65e5\u672c\u4f01\u696d\u304c\u62b1\u3048\u308b\u300c\u5b98\u50da\u4e3b\u7fa9\u300d\u3068\u300c\u73fe\u5834\u4e3b\u7fa9\u300d\u306e\u4e21\u6975\u69cb\u9020<br \/>\n\u672c\u30b9\u30e9\u30a4\u30c9\u306f\u3001\u7d4c\u6e08\u7523\u696d\u7701\u304c2024\u5e74\u306b\u307e\u3068\u3081\u305f\u300c\u88fd\u9020\u696d\u3092\u5de1\u308b\u73fe\u72b6\u3068\u8ab2\u984c \u4eca\u5f8c\u306e\u653f\u7b56\u306e\u65b9\u5411\u6027\u300d\u306e\u7d42\u76e4\u3067\u793a\u3055\u308c\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u65e5\u672c\u4f01\u696d\u306e\u7d44\u7e54\u80fd\u529b\u3092\u3044\u304b\u306b\u6301\u7d9a\u7684\u306b\u9ad8\u3081\u308b\u304b\u3092\u8ad6\u3058\u3066\u3044\u307e\u3059\u3002<br \/>\n\u80cc\u666f\u306b\u306f\u3001\u65e5\u672c\u4f01\u696d\u7279\u6709\u306e\u7d44\u7e54\u69cb\u9020\u306e\u6b6a\u307f\u304c\u3042\u308a\u307e\u3059\u3002\u3059\u306a\u308f\u3061\u300c\u73fe\u5834\u529b\u306f\u5f37\u3044\u304c\u3001\u7d4c\u55b6\u5168\u4f53\u306e\u7d71\u5408\u529b\u306b\u6b20\u3051\u308b\u300d\u3068\u3044\u3046\u69cb\u9020\u3067\u3059\u3002\u30a2\u30e1\u30ea\u30ab\u306a\u3069\u3067\u306f\u3001\u30c8\u30c3\u30d7\u30c0\u30a6\u30f3\u578b\u306e\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u6a19\u6e96\u5316\u3092\u901a\u3058\u3066\u7d44\u7e54\u5168\u4f53\u3092\u52b9\u7387\u5316\u3057\u3001\u6226\u7565\u7684\u610f\u601d\u6c7a\u5b9a\u3092\u8fc5\u901f\u306b\u884c\u3046\u4ed5\u7d44\u307f\u304c\u78ba\u7acb\u3057\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001\u65e5\u672c\u4f01\u696d\u306f\u73fe\u5834\u4e3b\u5c0e\u30fb\u30dc\u30c8\u30e0\u30a2\u30c3\u30d7\u6587\u5316\u304c\u6839\u5f37\u304f\u3001\u610f\u601d\u6c7a\u5b9a\u306e\u6a5f\u52d5\u6027\u3084\u7d71\u4e00\u6027\u306b\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u307e\u3059\u3002<br \/>\n\u3053\u306e\u7d50\u679c\u3001\u300c\u73fe\u5834\u306e\u5275\u9020\u6027\u306e\u6b20\u5982\u3068\u5b98\u50da\u4e3b\u7fa9\u306e\u8513\u5ef6\u300d\u3068\u3044\u3046\u4e8c\u91cd\u306e\u554f\u984c\u304c\u751f\u3058\u3066\u3044\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u73fe\u5834\u3067\u306f\u5275\u9020\u6027\u304c\u767a\u63ee\u3055\u308c\u305a\u3001\u4e0a\u5c64\u90e8\u3067\u306f\u624b\u7d9a\u304d\u3084\u627f\u8a8d\u306b\u8ffd\u308f\u308c\u3001\u5168\u793e\u7684\u306a\u5909\u9769\u30b9\u30d4\u30fc\u30c9\u304c\u9045\u304f\u306a\u308b\u69cb\u9020\u3067\u3059\u3002<\/p>\n<p>\uff12\uff0e\u73fe\u72b6\u5206\u6790\uff1a\u300c\u8db3\u3057\u7b97\u306f\u3067\u304d\u308b\u304c\u5f15\u304d\u7b97\u304c\u3067\u304d\u306a\u3044\u300d\u4f01\u696d\u4f53\u8cea<br \/>\n\u30b9\u30e9\u30a4\u30c9\u3067\u306f\u3001\u65e5\u672c\u4f01\u696d\u306e\u7279\u5fb4\u3068\u3057\u3066\u300cM&amp;A\u306b\u3088\u308b\u8db3\u3057\u7b97\u306f\u3067\u304d\u308b\u304c\u3001\u5f15\u304d\u7b97\uff08\u4e8b\u696d\u306e\u7d71\u5ec3\u5408\u3084\u64a4\u9000\uff09\u304c\u3067\u304d\u306a\u3044\u300d\u3068\u3044\u3046\u8868\u73fe\u304c\u518d\u3073\u767b\u5834\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u6210\u9577\u5fd7\u5411\u306eM&amp;A\u304c\u76db\u3093\u306b\u884c\u308f\u308c\u3066\u3044\u308b\u4e00\u65b9\u3067\u3001\u975e\u4e2d\u6838\u4e8b\u696d\u3084\u91cd\u8907\u7d44\u7e54\u306e\u6574\u7406\u304c\u9032\u307e\u305a\u3001\u7d4c\u55b6\u306e\u8907\u96d1\u6027\u304c\u5897\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u6307\u6458\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u72b6\u6cc1\u3067\u306f\u3001\u7d44\u7e54\u5168\u4f53\u304c\u300c\u6226\u7565\u306e\u6771\u897f\u5357\u5317\u306b\u30d0\u30e9\u30d0\u30e9\u611f\u300d\u3092\u6301\u3064\u3088\u3046\u306b\u306a\u308a\u3001\u7d4c\u55b6\u5c64\u304c\u5168\u4f53\u3092\u638c\u63e1\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001<br \/>\n\u25a0\u610f\u601d\u6c7a\u5b9a\u306e\u9045\u5ef6<br \/>\n\u25a0\u90e8\u9580\u9593\u306e\u7e04\u5f35\u308a\u610f\u8b58<br \/>\n\u25a0\u7d4c\u55b6\u4f01\u753b\u6a5f\u80fd\u306e\u5f31\u4f53\u5316<br \/>\n\u306a\u3069\u304c\u9855\u8457\u306b\u306a\u308a\u3001\u300c\u624b\u3092\u4ed8\u3051\u3089\u308c\u306a\u3044\u7d4c\u55b6\u8907\u96d1\u6027\u300d\u306b\u9665\u3063\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3068\u8b66\u9418\u3092\u9cf4\u3089\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>CxO\u8a2d\u7f6e\u3067\u306f\u89e3\u6c7a\u3057\u306a\u3044\u300c\u69cb\u9020\u7684\u554f\u984c\u300d<\/li>\n<\/ul>\n<p>\u30b9\u30e9\u30a4\u30c9\u306e\u4e2d\u3067\u7279\u306b\u91cd\u8981\u306a\u306e\u304c\u3001\u300c\u7d4c\u55b6\u8005\u4e00\u4eba\u306e\u554f\u984c\u3067\u306f\u306a\u304f\u3001CxO\u3092\u7f6e\u304f\u3060\u3051\u3067\u3082\u89e3\u6c7a\u3057\u306a\u3044\u300d\u3068\u3044\u3046\u6307\u6458\u3067\u3059\u3002\u3053\u308c\u306f\u8fd1\u5e74\u3001\u65e5\u672c\u4f01\u696d\u3067\u6025\u901f\u306b\u9032\u3080\u300cCxO\u5236\u5ea6\u5c0e\u5165\u300d\u304c\u8868\u9762\u7684\u306a\u5f79\u8077\u8a2d\u7f6e\u306b\u7559\u307e\u308a\u3001\u5b9f\u8cea\u7684\u306a\u6a29\u9650\u59d4\u8b72\u3084\u610f\u601d\u6c7a\u5b9a\u30d7\u30ed\u30bb\u30b9\u306e\u5237\u65b0\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u306a\u3044\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<br \/>\n\u672c\u6765\u306eCxO\u3068\u306f\u3001CEO\u3092\u4e2d\u5fc3\u306bCFO\uff08\u8ca1\u52d9\uff09\u3001CHRO\uff08\u4eba\u4e8b\uff09\u3001CIO\uff08\u60c5\u5831\uff09\u3001CMO\uff08\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\uff09\u306a\u3069\u304c\u5bfe\u7b49\u306b\u5354\u50cd\u3057\u3001\u7d44\u7e54\u6a2a\u65ad\u7684\u306b\u7d4c\u55b6\u8ab2\u984c\u3092\u89e3\u304f\u5f79\u5272\u3092\u62c5\u3046\u5b58\u5728\u3067\u3059\u3002\u3057\u304b\u3057\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u3001CxO\u304c\u5358\u306a\u308b\u80a9\u66f8\u304d\u5316\u3057\u3066\u304a\u308a\u3001\u7e26\u5272\u308a\u69cb\u9020\u306e\u4e2d\u3067\u5b64\u7acb\u3057\u3066\u3044\u308b\u30b1\u30fc\u30b9\u304c\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<br \/>\n\u3057\u305f\u304c\u3063\u3066\u3001\u771f\u306b\u5fc5\u8981\u306a\u306e\u306f\u300cCxO\u3092\u8a2d\u3051\u308b\u3053\u3068\u300d\u3067\u306f\u306a\u304f\u3001\u300cCxO\u9593\u306e\u9023\u643a\u3092\u6a5f\u80fd\u3055\u305b\u308b\u3053\u3068\u300d\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u69cb\u9020\u305d\u306e\u3082\u306e\u306e\u518d\u8a2d\u8a08\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\uff14\uff0e\u56f3\u306b\u793a\u3055\u308c\u305f\u300cCX\u30b5\u30a4\u30af\u30eb\u300d\u306e\u610f\u5473\uff1a\u7d71\u5236\u3068\u5275\u9020\u306e\u30b8\u30ec\u30f3\u30de\u3092\u8d85\u3048\u3066\u30b9\u30e9\u30a4\u30c9\u4e2d\u592e\u4e0b\u306e\u300c\u221e\uff08\u7121\u9650\u5927\uff09\u300d\u578b\u306e\u56f3\u306f\u3001\u4f01\u696d\u7d4c\u55b6\u306e\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u30d0\u30e9\u30f3\u30b9\u3092\u793a\u3057\u305f\u3082\u306e\u3067\u3059\u3002<br \/>\n\u5de6\u5074\u306f\u300c\u7d71\u5236\u5fd7\u5411\u300d\u3001\u53f3\u5074\u306f\u300c\u5275\u9020\u5fd7\u5411\u300d\u3092\u8868\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u56f3\u304c\u793a\u3059\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u660e\u5feb\u3067\u3059\u3002\u7d71\u5236\u3092\u5f37\u3081\u3059\u304e\u308c\u3070\u5275\u9020\u6027\u3092\u5931\u3044\u3001\u5275\u9020\u6027\u3092\u8ffd\u3044\u3059\u304e\u308c\u3070\u7d71\u5236\u3092\u5931\u3046\u3002\u771f\u306b\u5f37\u3044\u4f01\u696d\u3068\u306f\u3001\u3053\u306e\u4e21\u8005\u3092\u52d5\u7684\u306b\u884c\u304d\u6765\u3057\u306a\u304c\u3089\u6700\u9069\u70b9\u3092\u63a2\u308b\u7d44\u7e54\u3067\u3042\u308b\u3002<br \/>\n\u25a0\u5de6\u5074\uff08\u7d71\u5236\u5fd7\u5411\uff09\uff1a<br \/>\n\u30c8\u30c3\u30d7\u30c0\u30a6\u30f3\u7ba1\u7406\u304c\u5f37\u307e\u308a\u3001\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b3\u30b9\u30c8\u304c\u5897\u5927\u3002\u5b98\u50da\u4e3b\u7fa9\u304c\u306f\u3073\u3053\u308a\u3001\u7d44\u7e54\u306e\u4fca\u654f\u6027\u304c\u5931\u308f\u308c\u308b\u3002<br \/>\n\u25a0\u53f3\u5074\uff08\u5275\u9020\u5fd7\u5411\uff09\uff1a<br \/>\n\u73fe\u5834\u4efb\u305b\u306e\u81ea\u5f8b\u5206\u6563\u304c\u9032\u307f\u3059\u304e\u3001\u5168\u793e\u6226\u7565\u304c\u898b\u3048\u306a\u304f\u306a\u308b\u3002\u500b\u4eba\u306e\u5275\u9020\u6027\u306f\u3042\u308b\u304c\u3001\u65b9\u5411\u6027\u304c\u30d0\u30e9\u30d0\u30e9\u306b\u306a\u308b\u3002<\/p>\n<p>\u7d4c\u6e08\u7523\u696d\u7701\u306f\u3001\u3053\u308c\u3092\u300c\u5275\u9020\u6027\u3068\u7d71\u5236\u306e\u4e21\u7acb\u30e2\u30c7\u30eb\u300d\u3068\u3057\u3066\u63d0\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u3059\u306a\u308f\u3061\u3001\u300cSmall is Beautiful\uff08\u73fe\u5834\u306e\u81ea\u5f8b\uff09\u300d\u3092\u5c0a\u91cd\u3057\u306a\u304c\u3089\u3001\u300cCorporate as Partner\uff08\u5168\u793e\u6700\u9069\uff09\u300d\u3092\u540c\u6642\u306b\u6a5f\u80fd\u3055\u305b\u308b\u4ed5\u7d44\u307f\u3065\u304f\u308a\u304c\u3001\u3053\u308c\u304b\u3089\u306eCX\uff08Corporate \u3000Transformation\uff09\u306b\u4e0d\u53ef\u6b20\u306a\u306e\u3067\u3059\u3002<\/p>\n<p>\uff15\uff0e\u7d44\u7e54\u7d4c\u55b6\u80fd\u529b\u306e\u672c\u8cea\uff1a\u5404\u30ec\u30a4\u30e4\u30fc\u3067\u306e\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7<br \/>\n\u3053\u306e\u30b9\u30e9\u30a4\u30c9\u306e\u6838\u5fc3\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u3001\u300c\u30c8\u30c3\u30d7\u306e\u529b\u91cf\u3060\u3051\u3067\u306a\u304f\u3001\u5404\u30ec\u30a4\u30e4\u30fc\u3067\u306e\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u304c\u5fc5\u8981\u3067\u3042\u308b\u300d\u3068\u3044\u3046\u70b9\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u7d4c\u55b6\u5c64\u304b\u3089\u4e2d\u9593\u7ba1\u7406\u8077\u3001\u73fe\u5834\u30ea\u30fc\u30c0\u30fc\u306b\u81f3\u308b\u307e\u3067\u3001\u968e\u5c64\u3054\u3068\u306b\u81ea\u5f8b\u7684\u5224\u65ad\u304c\u3067\u304d\u308b\u300c\u5206\u6563\u578b\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u300d\u3092\u80b2\u6210\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<br \/>\n\u25a0\u30c8\u30c3\u30d7\u5c64\uff08CEO\u30fbCxO\uff09\u306f\u3001\u30d3\u30b8\u30e7\u30f3\u3092\u660e\u78ba\u306b\u793a\u3057\u3001\u65b9\u5411\u6027\u3068\u4fa1\u5024\u57fa\u6e96\u3092\u5171\u6709\u3059\u308b\u3002<br \/>\n\u25a0\u30df\u30c9\u30eb\u5c64\uff08\u90e8\u9580\u9577\u30fb\u8ab2\u9577\uff09\u306f\u3001\u73fe\u5834\u306e\u610f\u601d\u3092\u6c72\u307f\u53d6\u308a\u3064\u3064\u3001\u5168\u4f53\u6226\u7565\u3068\u6574\u5408\u3059\u308b\u5f62\u3067\u5224\u65ad\u3059\u308b\u3002<br \/>\n\u25a0\u73fe\u5834\u5c64\uff08\u30ea\u30fc\u30c0\u30fc\u30fb\u30c1\u30fc\u30e0\u9577\uff09\u306f\u3001\u81ea\u5f8b\u7684\u306b\u9867\u5ba2\u3084\u8ab2\u984c\u306b\u5bfe\u5fdc\u3057\u3001\u8fc5\u901f\u306b\u8a66\u884c\u932f\u8aa4\u3059\u308b\u3002<br \/>\n\u3053\u306e\u3088\u3046\u306b\u3001\u4f01\u696d\u3092\u300c\u7d71\u6cbb\u300d\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u300c\u5171\u306b\u904b\u55b6\u3059\u308b\u300d\u6587\u5316\u3092\u3064\u304f\u308b\u3053\u3068\u304c\u3001\u7d44\u7e54\u7d4c\u55b6\u80fd\u529b\u306e\u6301\u7d9a\u7684\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\uff16\uff0e\u5275\u9020\u6027\u306e\u6b20\u5982\u3092\u8d85\u3048\u308b\u305f\u3081\u306e\u300c\u69cb\u9020\u5316\u300d<br \/>\n\u65e5\u672c\u4f01\u696d\u306b\u3068\u3063\u3066\u6700\u5927\u306e\u8ab2\u984c\u306f\u3001\u73fe\u5834\u4e3b\u7fa9\u306e\u826f\u3055\u3092\u6d3b\u304b\u3057\u3064\u3064\u3001\u305d\u308c\u3092\u5168\u793e\u306e\u6226\u7565\u306b\u7d50\u3073\u3064\u3051\u308b\u4ed5\u7d44\u307f\u306e\u6b20\u5982\u3067\u3059\u3002\u300c\u5275\u9020\u6027\u306e\u6b20\u5982\u300d\u306f\u500b\u4eba\u306e\u554f\u984c\u3067\u306f\u306a\u304f\u3001\u5275\u9020\u3092\u652f\u63f4\u3059\u308b\u69cb\u9020\uff08\u5236\u5ea6\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30c7\u30fc\u30bf\u9023\u643a\uff09\u306e\u4e0d\u5099\u306b\u3088\u308b\u3082\u306e\u3067\u3059\u3002<br \/>\n\u25a0\u4f8b\uff1a\u88fd\u9020\u696d\u3067\u306e\u65b0\u88fd\u54c1\u4f01\u753b\u3084DX\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304c\u3001\u90e8\u9580\u6a2a\u65ad\u3067\u5171\u6709\u3055\u308c\u305a\u3001\u5404\u90e8\u9580\u304c\u72ec\u81ea\u306b\u52d5\u3044\u3066\u3057\u307e\u3046\u3002\u7d50\u679c\u3001\u5168\u793e\u6700\u9069\u5316\u304c\u3067\u304d\u305a\u91cd\u8907\u6295\u8cc7\u3084\u9045\u5ef6\u304c\u767a\u751f\u3059\u308b\u3002<br \/>\n\u25a0\u5bfe\u7b56\uff1a\u7d4c\u55b6\u6226\u7565\u306e\u4e2d\u306b\u201c\u5171\u5275\u201d\u3092\u4f4d\u7f6e\u3065\u3051\u3001\u8ca1\u52d9\u30fb\u4eba\u6750\u30fb\u60c5\u5831\u3092\u53ef\u8996\u5316\u3059\u308b\u300c\u30c7\u30b8\u30bf\u30eb\u30fb\u30b3\u30fc\u30dd\u30ec\u30fc\u30c8\u57fa\u76e4\u300d\u3092\u6574\u5099\u3059\u308b\u3002<br \/>\n\u7d4c\u6e08\u7523\u696d\u7701\u304c\u63d0\u5531\u3059\u308bCX\u306f\u3001\u300c\u30c7\u30b8\u30bf\u30eb\u57fa\u76e4\u306b\u88cf\u6253\u3061\u3055\u308c\u305f\u7d44\u7e54\u7684\u7d4c\u55b6\u529b\u306e\u518d\u69cb\u7bc9\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u5358\u306a\u308bDX\uff08\u30c7\u30b8\u30bf\u30eb\u5316\uff09\u3067\u306f\u306a\u304f\u3001\u7d4c\u55b6\u3068\u7d44\u7e54\u6587\u5316\u306e\u4e21\u65b9\u3092\u5909\u9769\u3059\u308b\u3053\u3068\u304c\u76ee\u7684\u3067\u3059\u3002<\/p>\n<p>\uff17\uff0e\u4eca\u5f8c\u306e\u65b9\u5411\u6027\uff1a\u5206\u6563\u3068\u7d71\u5408\u306e\u4e21\u7acb\u306b\u3088\u308b\u6301\u7d9a\u7684\u7d4c\u55b6<br \/>\n\u6700\u5f8c\u306b\u3001\u30b9\u30e9\u30a4\u30c9\u306e\u77e2\u5370\u304c\u793a\u3059\u65b9\u5411\u300cCX\u2192\u7d44\u7e54\u6a2a\u65ad\u306e\u30d3\u30b8\u30cd\u30b9\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u306e\u5168\u793e\u6226\u7565\u306b\u3088\u308b\u675f\u306d\u300d\u306f\u3001\u4eca\u5f8c\u306e\u4f01\u696d\u7d4c\u55b6\u306e\u7406\u60f3\u50cf\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u30c8\u30c3\u30d7\u30c0\u30a6\u30f3\u3068\u30dc\u30c8\u30e0\u30a2\u30c3\u30d7\u306e\u3069\u3061\u3089\u306b\u3082\u504f\u3089\u305a\u3001\u5404\u6a5f\u80fd\u304c\u6a2a\u65ad\u7684\u306b\u9023\u643a\u3057\u5408\u3046\u300c\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u578b\u7d4c\u55b6\u300d\u3078\u79fb\u884c\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<br \/>\n\u3053\u306e\u30e2\u30c7\u30eb\u3067\u306f\u3001<br \/>\n\u25a0\u8ca1\u52d9\u90e8\u9580\u306f\u5358\u306a\u308b\u7ba1\u7406\u90e8\u9580\u3067\u306f\u306a\u304f\u300c\u6226\u7565\u30d1\u30fc\u30c8\u30ca\u30fc\u300d\u3068\u3057\u3066\u6a5f\u80fd\u3059\u308b\u3002<br \/>\n\u25a0\u4eba\u4e8b\u90e8\u9580\u306f\u300c\u4eba\u7684\u8cc7\u672c\u7d4c\u55b6\u300d\u306e\u65d7\u624b\u3068\u3057\u3066\u3001\u5909\u9769\u306e\u62c5\u3044\u624b\u3092\u80b2\u3066\u308b\u3002<br \/>\n\u25a0\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u90e8\u9580\u306f\u300c\u30c7\u30fc\u30bf\u7d4c\u55b6\u300d\u306e\u57fa\u76e4\u3092\u652f\u3048\u308b\u4e2d\u67a2\u3068\u306a\u308b\u3002<br \/>\n\u3053\u308c\u3089\u304c\u4e00\u4f53\u3068\u306a\u3063\u3066\u52d5\u304f\u3068\u304d\u3001\u4f01\u696d\u306f\u521d\u3081\u3066\u201c\u6301\u7d9a\u53ef\u80fd\u306aCX\u201d\u3092\u9054\u6210\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<ul>\n<li>CX\u306e\u300c\u5148\u300d\u306b\u3042\u308b\u3082\u306e<\/li>\n<\/ul>\n<p>\u30b9\u30e9\u30a4\u30c929\u304c\u4f1d\u3048\u305f\u3044\u3053\u3068\u3092\u4e00\u8a00\u3067\u307e\u3068\u3081\u308b\u3068\u3001\u300c\u5909\u9769\u3068\u306f\u30c8\u30c3\u30d7\u306e\u4ed5\u4e8b\u3067\u306f\u306a\u304f\u3001\u7d44\u7e54\u5168\u4f53\u306e\u80fd\u529b\u3092\u6301\u7d9a\u7684\u306b\u9032\u5316\u3055\u305b\u308b\u55b6\u307f\u3067\u3042\u308b\u300d\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u65e5\u672c\u4f01\u696d\u306f\u9577\u3089\u304f\u300c\u73fe\u5834\u529b\u300d\u3068\u300c\u8abf\u548c\u578b\u7d44\u7e54\u300d\u3067\u5f37\u307f\u3092\u767a\u63ee\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u4eca\u5f8c\u306f\u3001\u305d\u308c\u3089\u3092\u5168\u793e\u306e\u6226\u7565\u529b\u3078\u3068\u6607\u83ef\u3055\u305b\u308b\u7d4c\u55b6\u306e\u4ed5\u7d44\u307f\u5316\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002CX\uff08Corporate Transformation\uff09\u306f\u7d42\u7740\u70b9\u3067\u306f\u306a\u304f\u3001\u7d44\u7e54\u304c\u81ea\u3089\u9032\u5316\u3092\u7d9a\u3051\u308b\u305f\u3081\u306e\u300c\u6301\u7d9a\u7684\u7d4c\u55b6\u80fd\u529b\u958b\u767a\u300d\u306e\u30d7\u30ed\u30bb\u30b9\u305d\u306e\u3082\u306e\u306a\u306e\u3067\u3059\u3002<br \/>\n\uff08\u3064\u3065\u304f\uff09Y.H<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30ad\u30e3\u30ea\u30a2\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u306e\u65b9\u306b\u6709\u7528\u306a\u60c5\u5831\u3092\u304a\u4f1d\u3048\u3057\u307e\u3059\u3002 \u524d\u56de\u306b\u7d9a\u304d\u3001\u7d4c\u6e08\u7523\u696d\u7701\u88fd\u9020\u7523\u696d\u5c40\u304c\uff12\uff10\uff12\uff14\u5e74\uff15\u6708\u306b\u516c\u8868\u3057\u305f\u8cc7\u6599\u300c\u88fd\u9020\u696d\u3092\u5de1\u308b\u73fe\u72b6\u3068\u8ab2\u984c\u306b\u3064\u3044\u3066\u4eca\u5f8c\u306e\u653f\u7b56\u306e\u65b9\u5411\u6027\u300d\u304b\u3089\u30b9\u30e9\u30a4\u30c929\u30da\u30fc\u30b8\u300cCX\u306e\u5148\u3078\uff1a\u7d44\u7e54\u7d4c\u55b6\u80fd\u529b\u3092\u7d99\u7d9a\u7684\u5411\u4e0a\u300d\u306b\u3064\u3044\u3066\u3001\u8a73\u7d30\u306a\u89e3\u8aac\u3092\u3057\u307e\u3059\u3002 \uff08\u51fa\u5178\uff09\u7d4c\u6e08\u7523\u696d\u7701\u3000016\u032004\u032000.pdf \uff11\uff0e\u65e5\u672c\u4f01\u696d\u304c\u62b1\u3048\u308b\u300c\u5b98\u50da\u4e3b\u7fa9\u300d\u3068\u300c\u73fe\u5834\u4e3b\u7fa9\u300d\u306e\u4e21\u6975\u69cb\u9020 \u672c\u30b9\u30e9\u30a4\u30c9\u306f\u3001\u7d4c\u6e08\u7523\u696d\u7701\u304c2024\u5e74\u306b\u307e\u3068\u3081\u305f\u300c\u88fd\u9020\u696d\u3092\u5de1\u308b\u73fe\u72b6\u3068\u8ab2\u984c \u4eca\u5f8c\u306e\u653f\u7b56\u306e\u65b9\u5411\u6027\u300d\u306e\u7d42\u76e4\u3067\u793a\u3055\u308c\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u65e5\u672c\u4f01\u696d\u306e\u7d44\u7e54\u80fd\u529b\u3092\u3044\u304b\u306b\u6301\u7d9a\u7684\u306b\u9ad8\u3081\u308b\u304b\u3092\u8ad6\u3058\u3066\u3044\u307e\u3059\u3002 \u80cc\u666f\u306b\u306f\u3001\u65e5\u672c\u4f01\u696d\u7279\u6709\u306e\u7d44\u7e54\u69cb\u9020\u306e\u6b6a\u307f\u304c\u3042\u308a\u307e\u3059\u3002 &#8230; <\/p>\n","protected":false},"author":5,"featured_media":100,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-7697","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jissennhenn"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.tfcc.jp\/cw\/index.php?rest_route=\/wp\/v2\/posts\/7697","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tfcc.jp\/cw\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tfcc.jp\/cw\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tfcc.jp\/cw\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tfcc.jp\/cw\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7697"}],"version-history":[{"count":1,"href":"https:\/\/www.tfcc.jp\/cw\/index.php?rest_route=\/wp\/v2\/posts\/7697\/revisions"}],"predecessor-version":[{"id":7699,"href":"https:\/\/www.tfcc.jp\/cw\/index.php?rest_route=\/wp\/v2\/posts\/7697\/revisions\/7699"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tfcc.jp\/cw\/index.php?rest_route=\/wp\/v2\/media\/100"}],"wp:attachment":[{"href":"https:\/\/www.tfcc.jp\/cw\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7697"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tfcc.jp\/cw\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7697"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tfcc.jp\/cw\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}